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Procedure of return
The Customer (buyer) has the right to cancel the contract within a period of 10 business days from receipt of the goods, he must follow the following steps:
1) immediately fill the Form of return online;
2) confirm the decision of return goods, by letter with reception warning, fill the Paper form of return to send to the following address:
Kristall Boutique - via Cantatore n. 3 - 71016 San Severo (FG) - ITALY
3) insert the product with its original package, in a special packaging, in order to safeguard the original casings of products from any damage, written or alteration;
4) return the products with the courier that you want and you send us by e-mail the tracking number to the following address: return@kristallboutique.com to do the tracking online;
5) the address of return shipment is: :
Kristall Boutique - via Cantatore n. 3 - 71016 San Severo (FG) - ITALY
6) Kristall Boutique reserves the right to refuse the products received, in the event of non-compliance with the procedure described above, and/or if our Customer Service verify the lack of any accessory and/or tampering of any part or product malfunction occur caused by the Customer, Kristall Boutique will apply a trade penalty equal to 80% of the value of the product.
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