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FAQs: Guarentee

1) What guarantee is applied on products?

2) Must I to keep original box to make use of replacement?

3) How does the guarentee?

4) Is the guarantee personal?

5) What is the guarantee in the event of a defective product?




1) What guarantee is applied on products?
On all products marketed by Kristall Boutique there are 2 years of guarantee.

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2) Must I to keep original box to make use of replacement?
Yes, in order to take advantage of product substitution, within 5 days from receiving the goods, complete with all its parts (booklets of instructions, various accessories, etc.).. In addition, the original box must be perfectly complements without written and adhesives.

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3) How does the guarentee?
The period of the guarentee is certified from the date of the invoice. Kristall Boutique will send the product directly to the manufacturer, which will verify the existence of the manufacturing defect and do repair it. On all products of Kristall Boutique there is a guarantee of two years.

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4) Is the guarantee personal?
Yes, the guarantee is personal and will only apply to the original buyer (Customer), not to traders, dealers, etc..

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5) What is the guarantee in the event of a defective product?
The guarantee will be applied to products that present lack of conformity and / or malfunctions not exist at the time of purchase, provided the product is used properly and with due diligence and that is subject to their destination and as provided for in any technical documentation , With observance of the various operating rules therein. Such guarantee will not be applicable in the case instead of negligence, carelessness in the use and maintenance.

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