Kristall Boutique - BOHEMIA crystal THUN 1794 porcelain: FAQ (Orders)

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e-Shop > FAQs: Orders

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1) Where can I see in what state is my order?

2) What does ordered approved?

3) When can modify or cancel the order?

4) Is it possible to cancel an order not yet confirmed?

5) Once I completed the order as I can make sure you have entered the data correctly?

6) How do I know if the order was received from KristallBoutique.com?

7) Can Kristall Boutique cancel my order?

8) How do I order a product in e-Shop of Kristall Boutique?

1) Where can I see in what state is my order?
After LogIn Restrected Area Customers , you can check the status of your order by clicking on "Orders history".

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2) What does ordered approved?
It means that the order is payed and processed.

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3) When can modify or cancel the order?
You can change or cancel, until the order is in the state "PENDING". To check the status of your order you must logIn Restrected Area Customers and click on "Orders history". After, you must send an e-mail to Customer Service help@kristallboutique.com specifying the No. order that you want to modify or cancel and the reasons.

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4) Is it possible to cancel an order not yet confirmed?
Yes. If you have NOT completed the purchase process, with confirmation of the order, the order is not registered.

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5) Once I completed the order as I can make sure you have entered the data correctly?
Go to logIn Restrected Area Customers and click on "Orders history" and verify the data in your order.

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6) How do I know if the order was received from KristallBoutique.com?
At the end of the process of purchase, you compare the last page of the purchase process online, the following words: "Accepted Order", indicating the number of Purchase Order. In addition KristallBoutique.com send an e-mail with the receipt of the Order.

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7) Can Kristall Boutique cancel my order?
Yes, for the following reasons:
- items that are reported to be out by the supplier list
- the supplier has problems to delivery the products
- in case of fraud of credit card
- incorrect use of coupones discount.

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8) How do I order a product in e-Shop of Kristall Boutique?
You must follow the steps outlined below:
a) go in the product of your interest
b) click on the button "Add to shopping cart" to confirm the desired quantity of product
c) to continue clicking on "Go to shopping cart"
d) on your shopping cart continue, by clicking on "CHECKOUT"
e) the next step concerning acceptance of "Terms of sale"
f) the choice of the geographical area of shipment
g) entering shipping information (only for new customers) or login data (Username and Password) for registered Customers
h) the choice of method of payment and continue with the button "CONTINUE"
i) select the "Confirmation Order", to complete the purchase and confirm the order.

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