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FAQs: Index
| General
| Terms of sale
| Methods of payment
| Right of retun
| Shipping costs
| Orders
| Guarentee
| Login & Password
| Coupon discount
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FAQs: Shipping costs
1) What shipping options are available?
2) What are the timing and manner of delivery of the product?
3) What are the rates of shipping costs?
4) Who can write for further information on a delay?
5) Can I check the shipment?
6) What happens If the courier does not find any person at the destination?
8) Does the Courier contact me before the delivery?
8) Can I indicate a certain hour for the delivery of products?
10) What is the procedure that I must follow in case of return the broken or damaged?
11) What happens if a product is not withdrawn and I paid by credit card?
11) Can I verify the contents of the package before accepting the courier?
1) What shipping options are available?
The shipments of products bought on e-Shop Kristall Boutique will be at our discretion to half of our couriers: Poste Italiane, Bartolini, Ceska Posta, Cechofracht. You'll be sent you an e-mail with a shipping code, for the tracking online.
2) What are the timing and manner of delivery of the product?
The delivery times depend on:
- the method of payment chosen for the payment of the order,
- the geographical area of destination (from a minimum of 4 days to a maximum of 10 business days),
for more info, see the table Time of delivery.
3) What are the rates of shipping costs?
You can see the rates of transport costs, see the table Shipping costs.
4) Who can write for further information on a delay?
If the delay is not notified by Kristall Boutique, you can send an e-mail to Customers Service: help@kristallboutique.com.
5) Can I check the shipment?
Yes, we will send you an e-mail with the code of shipment for tracking online.
6) What happens If the courier does not find any person at the destination?
The courier leaves a notification letters for delivery.
7) Does the Courier contact me before the delivery?
No, the Courier NOT carry out preventive and phone calls NOT manages requests for shipments to schedule. Deliveries of products take place during business days.
8) Can I indicate a certain hour for the delivery of products?
No, the Corriere NOT manages requests for shipments to schedule.
9) What is the procedure that I must follow in case of return the broken or damaged?
You have to follow the procedure described below:
a) within 5 days after receiving the product, you must send an e-mail to Customer Service help@kristallboutique.com containing the following information: the defect found, the number, the code of defective product and attached photos of defective product and / or damaged
b) pack with care the product in all its parts and send it to:
Kristall Boutique - Customer Service
via Cantatore n. 3
71016 San Severo (FG)
ITALY
c) the shipping costs are borne by Customers, will NOT be accepted shipments charged to Kristall Boutique;
d) just Customer Service will receive the damaged product will immediately replace the products free of defect.
10) What happens if a product is not withdrawn and I paid by credit card?
The customer can see online tracking of the status of the shipment, by the code of shipment. In case of difficulty of delivery (after repeated attempts failed delivery), the goods back at Kristall Boutique. In this case will be reimbursed by wire transfer ONLY the price of the products purchased.
11) Can I verify the contents of the package before accepting the courier?
Yes, you can make sure the integrity of the contents of the package immediately upon his retirement and before the Courier which was responsible for the delivery.
If the package:
a) does not contain all the goods purchased
b) contains other products than those purchased
c) contains products damaged
please accept the package "conditional" from couriers and immediately contact Customer Service by e-mail to: help@kristallboutique.com.
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